Terms of Service
These are the terms of the deal between you and The Notebookery LLC, doing business as NurtureBot ("NurtureBot", "we", "us"), of 500 Lake Dillon Dr Unit 1972, Dillon, CO 80435, United States, when you use the NurtureBot app. We have written them in plain English on purpose. They are still a real contract: by creating an account or using NurtureBot, you agree to them.
Please read Section 8 carefully. It requires most disputes between us to be resolved by individual arbitration rather than in court, and it waives your right to participate in a class action. You can opt out of that section within 30 days, and Section 8.6 tells you exactly how. Opting out costs nothing and changes nothing else about your account.
1. Introduction, and how this contract works
1.1 What NurtureBot is. NurtureBot is a personal relationship manager. You tell it about the people you meet; it remembers them, suggests who to follow up with, and drafts messages for you. It is a tool that helps you stay in touch. It never contacts anyone on your behalf, and it never sends a message you have not read and sent yourself.
1.2 The whole agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and us about NurtureBot, and they replace anything said before.
1.3 What these Terms are, and what the Privacy Policy is. These Terms set out the permissions you give us. Some of those permissions are broader than what NurtureBot does today, because they have to cover what the product may reasonably grow into. What NurtureBot actually does with your information right now is described in the Privacy Policy, and that page is kept accurate. If you want to know what happens to your data today, read that one.
2. Who can use NurtureBot, and your account
2.1 Age. You must be at least 18 years old and able to enter into a contract like this one. NurtureBot is not for children.
2.2 Your account. One account per person. Give us accurate information when you sign up, keep your sign-in details to yourself, and do not let anyone else use your account. You are responsible for everything that happens under it.
2.3 Keeping your account. We may suspend or close an account that breaks these Terms, that is being used to harm someone, or where the law requires it. Where it is reasonable to do so, we will tell you why.
3. Your content, and the rights you give us
3.1 You own what you put in. Your contacts, your notes, your conversations with the assistant: they are yours. Nothing in this section changes who owns them.
3.2 The permission you give us. So that we can actually run and build the service, you grant us a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, copy, reproduce, process, adapt, modify, translate, create derived works from, and otherwise use the content and information you provide, for the purposes described in these Terms and the Privacy Policy. This licence exists so we can operate, secure, personalise, develop and improve NurtureBot. It ends when you delete your content or your account, except for copies we are required to keep by law, and except for the aggregated and de-identified information described in 3.6, which does not identify you.
3.3 Improving NurtureBot, including with AI. We use what happens in NurtureBot to make it better: to see where the assistant gets things wrong, to tune how it writes, to build test sets, and to develop and train models that power the product, including models we may build ourselves. This is on by default. If you would rather your content was not used to develop or train our models, you can turn this off any time with the training switch in Settings (or by emailing nurturebot.support@gmail.com from your sign-up address). It does not cost you anything and it does not reduce what the app can do for you. Note that the outside AI companies whose models we call are separately barred by their own contracts with us from training on what we send them; that is not affected by this choice either way.
3.4 Advertising and personalisation. We may use your information to personalise what you see inside NurtureBot, including to show you offers, features and promotions, our own or a partner's, that we think are relevant to you. Where we work with advertising or measurement partners, we may share hashed identifiers or device identifiers with them, which are values that let a partner recognise a match without receiving your name, your contacts, or your notes.
3.5 What we do not do with your information. We do not sell your identifiable personal information to third parties, and we do not hand your contacts, notes or messages to advertisers or data brokers. The identifiers described in 3.4 are the limit of what an advertising partner can ever receive.
3.6 Aggregated and de-identified information. We may create and use statistics and other information that does not identify you or anyone in your contacts, for any purpose, including publishing it and sharing it with others. We will not attempt to re-identify it.
3.7 Information about other people. NurtureBot only works because you put other people's details into it, so this part matters. You confirm that you have the right to hold the information you add about other people, that you obtained it lawfully, and that you will use it in a way that respects them. You decide what to store and why. If someone asks you to remove their information, please do, and if they contact us instead we will pass the request to you and help you act on it.
3.8 Feedback. If you send us ideas, suggestions or bug reports, we can use them freely to improve NurtureBot, with no obligation to you and without owing you anything for them.
3.9 The app is ours. The NurtureBot software, name, look and design belong to us. We give you a personal, non-transferable, revocable licence to use the app while these Terms are in effect. You may not copy, resell, or reverse engineer it.
4. Dos and Don'ts
Use NurtureBot decently. In particular, do not:
- use it to harass, stalk, spam, deceive, defraud, or harm anyone;
- add information about people that you obtained unlawfully, or that you were told to delete;
- use it to send bulk unsolicited messages, or in a way that breaks anti-spam or marketing law where you or your recipient live;
- try to break into the service, probe or test its security, or reach another person's data;
- scrape, copy, resell, rent out, or build a competing product from the service;
- upload anything unlawful, or anything containing malware;
- misrepresent who you are, or use someone else's account.
5. Credits, payments and refunds
5.1 How credits work. Some actions, such as asking the assistant, scanning a business card, or looking up a profile, cost credits. Your balance is held on our servers, and the current cost of each action is shown in the app. If an AI action fails on our end, its credits are returned to you.
5.2 Prices can change. Credit costs and what is included may change as the product develops. A change never applies retroactively to credits you have already spent.
5.3 Credits are not money. They have no cash value and cannot be transferred or exchanged. If you delete your account, your remaining credit balance is held against your sign-up email address and restored if you sign up again with the same address. Free signup credits are granted only once per address, ever.
5.4 Buying in the app. If you buy credits inside the iPhone app, the purchase is handled by Apple, under Apple's own terms, and charged to your Apple account. We never see your card details. Because Apple takes the payment, Apple also handles refunds: requests go to Apple, not to us. Credits are otherwise non-refundable except where the law requires it.
5.5 Free and promotional credits. Free or promotional credits (signup, referral, or beta top-ups) may be limited per person, may change in amount for future grants, and may end when the beta ends.
6. Disclaimer, and limit of liability
6.1 The AI can be wrong, and you are the one sending the message. NurtureBot uses AI to answer questions, draft messages, and read business cards. AI makes mistakes: a draft may need fixing, a scanned card may be misread, a suggestion may be off. Always read anything NurtureBot drafts before you send it to a real person. You are responsible for what you actually send.
6.2 As is. NurtureBot is a young product from a small team, provided "as is" and "as available". We work hard to keep it reliable, but we cannot promise it will always be available, error-free, secure, or fit for a particular purpose, and to the fullest extent the law allows we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
6.3 Limit of liability. To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, lost opportunities, or damage to reputation, arising from your use of NurtureBot. Our total liability to you for all claims is limited to the greater of the amount you paid us in the twelve months before the claim arose, or one hundred United States dollars.
6.4 Where these limits do not apply. Some places do not allow certain warranty or liability limitations, so parts of 6.2 and 6.3 may not apply to you. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud.
6.5 If you cause a claim against us. If your use of NurtureBot, your breach of these Terms, or the information you stored about other people causes a legal claim against us, you agree to cover the reasonable resulting costs.
7. Ending it
7.1 You can leave at any time. To delete your account and everything in it, open the app and go to Settings → Delete my account forever. It is immediate and permanent, and you do not need to ask us first. If you would rather we did it, or you can no longer sign in, email nurturebot.support@gmail.com from your sign-up address.
7.2 We can end it too. We may suspend or close your account if you break these Terms, if we are required to, or if we stop offering NurtureBot. If we stop offering it entirely, we will give you reasonable notice and a chance to download your data first.
7.3 What survives. Sections 3.6, 3.8, 5.3, 6, 8 and 10 continue to apply after your account ends.
8. Governing law, and how disputes are handled
8.1 Governing law. These Terms, and any dispute arising out of them or your use of NurtureBot, are governed by the laws of the State of Colorado and the United States, without regard to conflict-of-law rules. If you live somewhere whose consumer-protection law gives you rights that a contract cannot take away, you keep those rights.
8.2 Talk to us first. Most problems can be fixed with a conversation. Before starting arbitration, email nurturebot.support@gmail.com describing the problem and what you would like us to do. Give us 60 days to try to sort it out. We will do the same before bringing a claim against you.
8.3 Individual arbitration. If we cannot resolve it, you and we agree that the dispute will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, by a single arbitrator, rather than in court. Any in-person hearing will be held in Colorado, or by phone or video if you prefer. The arbitrator decides the dispute and can award the same individual relief a court could. Judgment on the award may be entered in any court with jurisdiction.
8.4 Small claims, and urgent relief. Either of us may instead bring an individual claim in small-claims court if it qualifies. Either of us may also ask a court for an injunction to stop misuse of accounts, data, or intellectual property while the dispute is resolved.
8.5 Class action waiver. You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative action. The arbitrator may not combine more than one person's claims. If this paragraph is found unenforceable for a particular claim, then that claim, and only that claim, is removed from arbitration and goes to the courts described in 8.7; the rest of Section 8 still applies to everything else.
8.6 How to opt out of arbitration. You can opt out of Sections 8.3 and 8.5 and keep your right to go to court and to participate in a class action. Email nurturebot.support@gmail.com with the subject line "Arbitration opt-out", from the address on your account, within 30 days of first agreeing to these Terms. That is all it takes. We will confirm in writing. Opting out costs you nothing, and it does not affect your account or anything else in these Terms.
8.7 Courts. For any dispute not subject to arbitration, you and we agree to the exclusive jurisdiction of the state courts located in Summit County, Colorado, and the United States District Court for the District of Colorado, and each of us consents to venue there.
8.8 Time limit. Any claim under these Terms must be brought within one year of when it arose, unless the law where you live does not allow that limit.
9. Changes to these Terms
NurtureBot is actively being built, and we may add, change or remove features and update pricing as it develops. If we change these Terms, we will update this page and the date at the top. If a change is significant, we will tell you in the app and give you notice before it takes effect, so you have a chance to read it and decide. Continuing to use NurtureBot after a change takes effect means you accept the updated Terms. If you do not accept them, you can delete your account under 7.1.
10. Odds and ends, and how to reach us
- If a court finds part of these Terms unenforceable, the rest still applies.
- If we do not enforce part of these Terms right away, we are not giving up the right to enforce it later.
- You cannot transfer your account or these Terms to someone else. We may assign them as part of a business change, such as a merger or acquisition.
- Connecting a calendar is optional and read-only, and is also governed by that provider's own terms. You can disconnect it at any time in Settings.
- Neither of us is liable for a failure caused by something genuinely outside our control.
- There is no third-party beneficiary of these Terms, except that Apple may enforce Section 5.4 in respect of purchases made through the App Store.
Questions about any of this? Email nurturebot.support@gmail.com. A real person reads it.